
Other Troubleshooting Options
Additional troubleshooting options are as follows.
Problem Resolution
After running the Foundation Checker, the
results file displays a large number of
errors.
Carefully review and apply the configuration settings provided in the
Hardware and Software Requirements, “Chapter 4: Software and Operating
System Requirements – Collector Machines”. Run the Foundation Checker
again.
I receive errors when I run the Foundation
Checker on a machine that has previously
run the Foundation Checker without
errors.
Reboot the machine and run Foundation Checker again.
Table 4-1. Other Troubleshooting Options
Escalating Issues
If the steps provided to resolve the system check failures do not solve the warnings or errors, contact
VMware Customer Support. Be prepared to provide the contents of the following folders.
n
FoundationChecker
n
_csi_installation
The Support team will use these files to evaluate your system checking errors. The folders are located in
the installing user’s Documents and Settings temporary folder, located under C:\Documents and
Settings\john.doe\Local Settings\Temp, or use %Temp%.
Reviewing the Foundation Checker System Checks
VMware, Inc. 15
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