VMware VCM 5.3 Instrukcja Naprawy Pobierz pdf (Strona 21)

1. Log on to the machine with the SQL Server used by VCM.

2. Select Start | All Programs | Microsoft SQL Server | SQL Server Management Studio.

3. Select the Server name and Authentication method, as needed, and then click Connect.

4. In the Object Explorer pane, expand <ServerName> | Management | SQL Server Logs.

5. To export, right-click the log name, and then select View SQL Server Log. The Log File Viewer

displays the logs.

6. Click Export. The Export Last Fully Retrieved Log dialog box appears.

7. Save each file out with an appropriate name and note where they are saved. You will need this

information later.

8. Repeat the above steps for each log you are exporting.

9. Close SQL Server Management Studio and collect the saved log files.

IIS Logs

The IIS logs keep track of events related to the web server operation. These must be extracted from the

IIS Manager. Use the following process:

1. Log on to the Collector machine.

2. Click Start | Administrative Tools | Internet Information Services (IIS) Manager. The Internet

Information Services (IIS) Manager window appears.

3. Expand Internet Information Services | <MachineName> | Web Sites.

4. Right-click Default Web Site, and then select Properties. The Default Web Site Properties dialog box

appears.

5. Verify that the Enable Logging check box is selected.

6. In the Active log format drop-down list, select W3C Extended Log File Format, and then click

Properties. The Logging Properties dialog box appears.

7. By default they are stored in C:\WINDOWS\system32\LogFiles\W3SVC1\”. Each log file will have

the notation “exyymmdd.log” where yymmdd represents the date.

8. Collect the relevant files.

ARS Files

The ARS files are the raw files sent to the Collector by the Agent. These files are typically deleted after the

Collector processes the data contained in them and inserts that data into the database. You can force the

Collector to retain that information, which can be a vital troubleshooting tool for the developers. Here is

the process for collecting them:

1. Log on to the Collector.

2. Click Start | Run, and then type regedit in the text box.

3. Expand \HKEY_LOCAL_MACHINES\Software\Configuresoft\ECM\4.0\Agent. If that key does not

exist, right-click on the 4.0 key and select New | Key. Name the key Agent.

4. Select the Agent key named AreResultsSaved. Verify the value is 1. If the value does not exist, create

a new DWORD value named AreResultsSaved and set it to 1.

How to Gather Diagnostic Files

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VMware VCM 5.3 Instrukcja Naprawy Strona 21