VMware VCM 5.3 Instrukcja Naprawy Pobierz pdf (Strona 8)

This construction may be confusing. A user might intuitively create a conditional statement that describes

the abnormal condition they want to eliminate. As a result, they find that VCM returns a list of nearly all

their machines and flags them as non-compliant with the abnormal rule. In reality, nearly all these systems

might be compliant and VCM has merely performed exactly as requested.

The first step to troubleshooting VCM, therefore, is to first verify that the suspect behavior is a negative

behavior or one that is not within the normal operating parameters of VCM. The VCM Help file is the

perfect tool to use when trying to determine normal behavior. There is a Help button on almost every

screen of each VCM wizard as well as in the upper-right corner of the Portal. The Help buttons, on the

Portal or in a wizard, display context-sensitive help topics relevant to the area of VCM in which you are

currently working.

Validate that the message or behavior seen is not described in the online Help before assuming the

behavior is negative or undesirable.

Isolate the Behavior

The next step to take when troubleshooting an undesired behavior is to try to isolate it. This is done by

eliminating, one by one, all factors that may be contributing to the behavior until the bare minimum

number of factors are in play when the error occurs.

For example, if you encounter some problem on a single machine during a collection for 50 machines and

10 data types per machine, the first step would be to eliminate the 49 machines that did not exhibit the

same behavior, and run a collection for the same 10 data types against the single problem machine. You

can usually isolate which machine failed by viewing the details of the job in the Job History screen on the

Administration slider. If you witness the same behavior, you then eliminate data types (one or two at a

time) until you find the data type that is causing the behavior. Again, the job details on the Job History

screen (as seen below) may give you some indication as to which data types failed.

VCM Troubleshooting Guide

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VMware VCM 5.3 Instrukcja Naprawy Strona 8